Last Updated: August 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our e-commerce website.

1. Information We Collect

When you use our website or place an order, we may collect:

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Payment-related information
  • Account/login information
  • Device, browser, IP address, and website usage information
  • Any information you voluntarily provide through forms or customer support

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm payments and transactions
  • Provide customer support
  • Communicate order updates and delivery information
  • Manage your account
  • Improve our products, services, and website
  • Prevent fraud, misuse, and unauthorized activities
  • Send promotional offers and marketing communications where permitted
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment gateways. We generally do not store complete debit card, credit card, banking, or other sensitive payment credentials on our servers. Payment information is handled according to the payment provider’s applicable privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better user experience.

You can manage or disable cookies through your browser settings, although some website features may not function properly as a result.

5. Sharing of Information

We may share necessary information with trusted third-party service providers, such as:

  • Payment gateway providers
  • Delivery and logistics partners
  • Website hosting and technology providers
  • Customer support and communication services
  • Analytics and marketing service providers

We only share information when reasonably necessary to provide our services, operate the website, or comply with legal obligations.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss. However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for order processing, customer service, legal requirements, accounting, dispute resolution, and legitimate business purposes.

8. Marketing Communications

If you have provided appropriate consent or where otherwise permitted by applicable law, we may send promotional emails, SMS, WhatsApp messages, or other marketing communications.

You may request to stop receiving promotional communications at any time.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent. Parents or guardians may contact us if they believe that a child has provided personal information to us.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before providing personal information.

11. Your Rights

Subject to applicable law, you may have rights to request access to, correction of, or deletion of your personal information and to withdraw consent for certain processing activities.

To make a privacy-related request, please contact us using the contact details provided on our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Any updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details available on our website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Note: This is a general e-commerce privacy policy template. It should be customized with your business name, contact details, data practices, payment providers, cookies/analytics tools, and applicable legal requirements before publishing.