Refund & Return Policy

Last Updated: August 2026

We want our customers to have a smooth and reliable shopping experience. This Refund & Return Policy explains the conditions under which products may be returned, replaced, or refunded.

1. Return Eligibility

Customers may request a return if:

  • The product received is damaged or defective.
  • The wrong product has been delivered.
  • The product is significantly different from its description.
  • The product is eligible for return as specified on its product page.

Products must generally be returned in unused condition with the original packaging, labels, accessories, and invoice where applicable.

2. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Used or damaged products caused by the customer.
  • Products without original packaging or labels.
  • Products specifically marked as non-returnable.
  • Digital products or downloadable content, once accessed or delivered.
  • Products returned after the applicable return period.

3. Return Period

Return requests must generally be submitted within 7 days of delivery, unless a different return period is mentioned on the product page.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We may request photographs, videos, order details, or other information to verify the issue.

After verification, we may offer a replacement, return, refund, or another appropriate resolution.

5. Refunds

Approved refunds will generally be processed after the returned product has been received and inspected.

Refunds may be issued to the original payment method or through another suitable method, depending on the payment method and circumstances.

The time taken for the refund to appear in your account may depend on the bank, payment gateway, or financial institution.

6. Cancellation Policy

Customers may request cancellation before an order is dispatched. Once an order has been shipped, cancellation may not be possible.

If an order is successfully cancelled before dispatch, the applicable amount will be refunded according to the payment and refund process.

7. Exchange / Replacement

Where applicable, eligible products may be exchanged or replaced if the product is damaged, defective, or incorrectly delivered.

Replacement is subject to product availability.

8. Return Shipping

For products that are damaged, defective, or incorrectly delivered, the store may provide or reimburse reasonable return shipping costs, subject to verification.

For customer-requested returns, return shipping charges may be deducted from the refund where applicable.

9. Refund Exceptions

A refund may be rejected or adjusted if:

  • The product has been used, altered, or damaged by the customer.
  • The returned product does not match the original product.
  • Required accessories, packaging, or components are missing.
  • The return request is made after the applicable return period.
  • The issue is caused by improper use or handling.

10. How to Request a Return or Refund

To request a return, replacement, or refund, please provide:

  • Order number
  • Customer name
  • Registered mobile number or email
  • Product name
  • Reason for return
  • Photographs/videos where required

Contact our customer support through the contact details provided on the website.

11. Policy Changes

We reserve the right to modify this Refund & Return Policy at any time. Updates will be published on this page with the revised date.

12. Contact Us

For return, replacement, cancellation, or refund assistance, please contact us using the customer support details available on our website.

Important: Refund, return, cancellation, and exchange eligibility may vary by product. Customers should check the product-specific return conditions before placing an order.

Note: This is a general e-commerce template. Customize the return period, product exclusions, shipping charges, and refund timelines according to your actual store policy and applicable law.